| How RemoteScope
Saves Money
Following is a list of some of the benefits reported by
Micro 2000 customers after installing RemoteScope. Not all
customers achieved all benefits of course, but it should give
you an idea of the possibilities in any particular situation.
Anti-Virus and Security Updates
- Many customers have said that prior to RemoteScope they
were simply unable to keep up with the latest security software,
especially updates of anti-virus software which ideally should
be done every week or so. Some of them had suffered serious
losses as a result. Having to physically go from one system
to the next, updating a few hundred computers every week would
be a full-time job for several technicians, not to mention
the disruption to users. With RemoteScope's ability to schedule
an unattended install during off-peak hours, the problem becomes
trivial.
License Control and Compliance -
Matching the paid licenses of any software with the number
of copies actually installed can be next to impossible in
a large installation, but easy with RemoteScope's software
inventory feature. Some companies could discover they are
out of compliance, but they can also find they are paying
for more licenses than they are using.
Instant Inventory - RemoteScope
maintains an inventory database of hardware and software installed
on each system in the network. This data is collected from
the systems themselves. It can be viewed instantly and updated
almost as quickly, making possible a real-time inventory with
no personnel cost and no disruption of production.
Painless Rollout - More than any
other feature, customers say that the time and aggravation
saved in distributing software around the network is the biggest
benefit they have seen with RemoteScope. Setting up the distribution
job is quick and intuitively simple regardless of network
size, and the software can be distributed immediately or scheduled
for an unattended install at the most convenient time.
Reduced Downtime - The time between
reporting a problem to the IT department and getting the PC
up and running is not only time lost for the technician and
the user, but quite often has a ripple effect throughout the
company as deadlines slip.
Less Overtime - This is a commonly
reported benefit, and is partly a result of the manpower efficiency
detailed in the previous section but mostly due to the fact
that many companies previously had to do rollout of patches,
updates and new applications during off-production hours (evenings
and weekends), requiring overtime for the techs. More often
than not the rollouts are still done during off hours, but
using the 'silent' or unattended installation capability of
RemoteScope.
Efficient Distribution of Resources
- Are licensed applications distributed where they are most
needed? How many copies of the most important productivity
software are up to the latest version? If an application is
going to be added or updated, who has the hardware to take
advantage of it, and who doesn't? These are good questions
to ask before buying the software, and easy to answer with
RemoteScope's instant inventory feature.
Centralized Management - This one
is a little more nebulous and no two companies seem to experience
it in exactly the same way, but there are many potential benefits
from having one central point that provides a finger on the
pulse of every PC in a LAN or WAN, no matter how widespread.
With just a couple of mouse clicks any PC can be silently
monitored or completely controlled remotely. Instant messages
can be sent to any PC or any group of PCs. Files can be instantly
distributed as needed to individual users or workgroups and
conferencing or 'chat rooms' can be established with any group
of users. And the list goes on.
Manpower Efficiency - Elimination
of the time previously spent running from one PC to another
has been reported in two ways. Some customers were able to
reduce the number of technical people on staff. We've heard
back from a couple of the 'reduced' staff though, who didn't
consider this a benefit. In other cases, customers were able
to scale up their network operations without adding new personnel
or increasing the workload of existing staff.
Eliminate Second Trips - Much of
the delay, especially in off-site repairs, is from the 'second-trip'
phenomenon where the technician uses the first trip to determine
the exact problem and the hardware and software involved,
and a second trip with the supplies to actually make the repair.
In many cases, the second trip can be eliminated using the
inventory data and remote monitoring capability of RemoteScope.
Reduced Offsite Costs - Several
companies found they could eliminate or reduce the technical
staff at satellite locations, because the systems there could
now be monitored from the home office.
Reduced Unauthorized Activity -
Companies have found that just having the users know that
their systems can be silently monitored at any time has usually
been enough to eliminate or drastically reduce personal activity
on company computers.
Eliminate Bootleg Software - Users
can (and will) surreptitiously install software on their systems,
which not only leads to unauthorized use of company equipment
but can also create a legal liability for a firm in any of
several ways. Fortunately, such unauthorized software is easily
detected with RemoteScope's software inventory feature.
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